Terms and conditions

Welcome to Dental Mart Bangladesh

With any purchase from the Dental Mart Bangladesh website, the customer unconditionally agrees to the terms and conditions mentioned below even if you have read them or not. Please read this agreement carefully before proceeding, as the customer is bound to these conditions for accessing, browsing, or purchasing. If you (customer) do not agree and accept any of the terms, conditions, and policies unconditionally, do not use this platform.

 These Terms of Use govern all the products offered on the platform of Dental Mart Bangladesh website/app.

 Throughout this document, “we”, “us”, “our”, “ours” refer to the Dental Mart Bangladesh website/app. wherever the text mentions ‘you’ or ‘your’, this means YOU (reader/customer).

 

1.      You acknowledge and undertake that you are wholly responsible for your decision to buy any product/products after your own analysis, judgment, and thereafter transactions are done by you on this website. Dental Mart Bangladesh website/app takes no responsibility for the usage, implementation, and result/outcome of the products. It is entirely buyer’s/user’s responsibility to choose and decide the right product.

2.      Dental Mart Bangladesh website/app reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without any prior notice and with absolute discretion.

3.      In case of any violation of the terms and conditions, the Dental Mart Bangladesh website/app reserves the right to refuse further use of services or even terminate the account without any prior notice.

4.      Entitlement to the goods remains that of Dental Mart Bangladesh website/app until you have paid for them. Entitlement will pass to you once the goods are paid in full and all payments have been cleared by a relevant banking process.

5.      Dental Mart Bangladesh website/app reserves the right to not allow any changes to the order after the order has been accepted/placed.

6.      Dental Mart Bangladesh website/app will not be responsible for any transactions done by mistake due to any internet issue at the customer’s end.

7.      All reasonable attempts will be made to ensure that all the information given on this website is accurate, but offers no liability or assurance of genuineness of the information. Dental Mart Bangladesh website/app will not be responsible for any errors or incomplete information of products on its website.

8.      Dental Mart Bangladesh website/app assumes that you are a dental clinician or someone who is using it on his/her behalf. Any accidental/intentional order placed by someone else is solely the responsibility of the account owner.

9.      The customer is solely responsible for the account information like username and password and you hereby undertake the responsibility of any action taking place in your account.

10.  You acknowledge and agree that any information provided by you is only yours and does not infringe the confidentiality of a third party/person in any way.

11.  If you are making a purchase on someone else’s behalf, you agree and bind the account holder to all the terms and conditions of the Dental Mart Bangladesh website/app.

12.  In case of any knowledge or belief that your information has been breached in any way, you must contact the Dental Mart Bangladesh website/app at info@dentalmartbd.com

13.  If any issue is suspected as per the confidentiality of your account, you might be asked to change your password or re-register with no liability of the Dental Mart Bangladesh website/app.

14.  The pictures of all products at the Dental Mart Bangladesh website/app are merely indicated for information and may vary from the actual product. Product packaging also might vary or change from time to time.

15.  Dental Mart Bangladesh's website/app strives to provide accurate product and pricing information; however, errors may occur.

16.  Dental Mart Bangladesh website/app reserves all rights to change/alter prices of any product and suspend/cancel orders at any point of time unless it has been received by the customer.

17.  No changes can be made to the order once the order has been dispatched from our warehouse. However, if you still require to contact us then drop us an email at info@dentalmartbd.com. Our dedicated team aims to contact you within 24 hours.  

18.  In case of cancellation of the paid order, the paid amount will be reversed to the account information provided at the time of purchase, and the Dental Mart Bangladesh website/app will not be responsible for any accurate time duration taken in the transfer. The transfer is solely due as per the time taken by the bank.

19.  If any product is found unavailable after receiving the order, the customer will be notified of the order cancellation via Phone/ email/ SMS and payment will be refunded to the same account of the account holder from which payment was made. Dental Mart Bangladesh website/app shall not be liable to any damages in such event/events owing to cancellation of the order or delay in delivery.

20.  Payments can be made via debit card/ credit card/ net banking/ mobile financial service/ cash on delivery as per availability of services by third-party companies. 

21.  If you use the Dental Mart Bangladesh website/app, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password.

22.  We will do our utmost to ensure that the availability of the website will be uninterrupted and that transmissions will be error-free. However, this cannot be guaranteed due to the nature of the Internet. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new features or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

23.  Any content of this website must not be copied, reproduced, sold/resold, or duplicated for any commercial activity without the prior written consent of Dental Mart Bangladesh.

24.  You must not use this website for any fraudulent/unlawful activity whatsoever.

25.  Any dispute will be subjected to Bangladesh jurisdiction only.

26.  Dental Mart Bangladesh complies with the E-Commerce Guidelines 2021 circulated by Bangladesh Government.

 

 

Delivery Policy:

 The order confirmation is subject to the availability of stock.

Regular Delivery timeline after Order confirmation:

Inside Dhaka: 3 to 5 working days

Outside Dhaka: 5 to 7 working days

As per the Bangladesh Digital Policy, all delivery will be completed within 10 working days.

Note: The delivery might take longer than the usual timeframe/line to be followed by DMB Delivery might be delayed due to force majeure event which includes, but is not limited to, political unrest, political event, national/public holidays, etc

 

 

Cancellation Policy

 No order can be canceled after Shipment.

            1. In order to cancel the order before the shipment of the product/products, the customer has to go to ‘My Orders’ and cancel the order or else contact info@dentalmartbd.com

           2. Refund is processed within 24-72 business hours when order stands canceled before shipment. We process the refund once the products have been received and verified at our warehouse.

Return/Replacement Policy

1.      In case of returns, the Dental Mart Bangladesh website/app arranges pick-up of the goods but shipping charges will be applicable. The customer has to bear the shipping charges or else can arrange the return by own means.

2.      The product must be returned in its original packaging with all contents intact as shipped.

3.      A part of the order can also be returned if multiple items were ordered. However, all the components of the product must be intact and the product should be unused/altered.

4.      In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

5.      In case of cancellation before shipment, we process the refund within 24-72 business hours after receiving the cancellation request.

6.      For payments done through credit/debit cards/ net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

7.      For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-72 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

8.      Equipment which cannot be returned include Dental chairs, Dental compressors, UV chambers, autoclaves, X-ray units, RVG sensor machine, Model trimmers, OPG and CBCT machines, apex locators, endomotors, Ultasonic scalers, Micromotors, Physio dispenser, Bleaching light, and other light-curing units, amalgamator etc.

9.      Products which are not applicable for returns include tooth crème/mousse, MRC/orthodontic trainers, water flossers, chin caps, headgears, face masks or other myofunctional appliances.

 

Items that are not applicable for returns:

·         Product is damaged due to misuse/overuse.

·         Returned without original packaging including, price tags, labels, original packing, and/or any attachments or if original packaging is damaged.

·         If the Serial number is being tampered.

·         Defective products that are not covered under Company’s/Manufacturer’s warranty

·         Product is used or altered.

·         If the request is initiated after 3 business days of order delivery.

·         No returns of free product/products or gifts.

 

Refund Policy

 

1.      For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. The total Refund process will not exceed 10 Business days after the refund claim by the customer.

2.      For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by the customer. This process will be completed within 24-72 business hours of us receiving the products back and your bank details on email. It might take an additional 2-3 business days (might take 7-10 days in some cases) for the amount to reflect in your account. The total Refund process will not exceed 10 Business days after refund claim by the customer.

 

 

Privacy Policy

 This Privacy Policy outlines approach of the Dental Mart Bangladesh website/app to Data Protection and Privacy to fulfill its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal information which is processed by us, whether in physical or electronic form. Dental Mart Bangladesh website/app is committed to treating your privacy seriously. It is important that you know what we do with your provided information. The information we receive and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions for payments, communicate with you, to inform for any promotional offers, services, or updates associated with Dental Mart Bangladesh website/app, and to generally maintain your account information with us. We also use this information to customize your experience and improve the Dental Mart Bangladesh website.

1.      We understand that your personal information is important and sensitive so must be safeguarded, thereby every attempt is made to ensure the protection of the same.

2.      You can choose not to provide certain information, but then you might not be able to use the Dental Mart Bangladesh website/app.

3.      If you continue to use this website, it implies that you have read these terms and conditions along with the changes made to it time and again.

4.      Therefore, it is advised that you visit the ‘Terms and conditions’ page frequently for any modifications made to it.

5.      By agreeing to the terms and conditions you are giving your consent to the Dental Mart Bangladesh website/app to use your personal information.

6.      We might receive information about you from other sources, such as updated delivery and address information from our courier partners, which we use to correct our records and deliver your next purchase a better experience.

7.      Data/information recorded may include name, contact number, email address, shipping address, date of birth, country of citizenship, and transaction details like name of the bank, branch name, card number, type of card, and transaction number.

8.      Technical details that will be recorded are location, device information, and network carrier used for the device.

9.      Location details such as IP address and your location at the time of placement of order.

10.  Other details such as pages viewed at Dental Mart Bangladesh website/app

 

 

Loyalty Reward Coins

1.      Reward coins are added to your Dental Mart Bangladesh website/app account only on the purchase of the specific products that are assigned with reward coins.

2.      Reward coins will be credited to your account upon the successful delivery of the ordered products.

3.      Reward coins can be redeemed only in your next purchase with us.

4.      Reward coins are applied to only 5% of your total cart value and the remaining reward coins will remain pending in your account for future orders.

5.      Earned reward coins have an expiration date, hence all the coins must be utilized before the expiry.

 

The validity of each reward, the coin is 60 days from the day of successful earning. After 60 days all the reward coins in that transaction will be expired and you cannot claim them for future purchases.

  

 

Limited Licensure

 Dental Mart Bangladesh website/app grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access, and make personal or/and commercial use of the platform. All rights not expressly granted to you in these Terms of Use are reserved and retained by the Dental Mart Bangladesh website/app and its affiliates.

 Dental Mart Bangladesh website/app reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the website and to block and prevent your future access to the website.

 

General

 You acknowledge and hereby agree to the above given ‘Terms and Conditions and that it constitutes the complete and exclusive agreement between us concerning your use of the Dental Mart Bangladesh website/app, and supersede and govern all prior proposals, agreements, or other communications.

 

We reserve the right in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Dental Mart Bangladesh website/app. Any changes are effective immediately upon posting to the Dental Mart Bangladesh website/app. Your continued use of the Dental Mart Bangladesh website/app thereafter constitutes your agreement to all such changed ‘Terms and Conditions'. We may, with or without prior notice, terminate any of the rights granted by these ‘Terms and Conditions'. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.