By accessing or placing an order on dentalmartbd.com ("the Website"), you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and fully accept these Conditions of Use.

If you are placing an order on behalf of a clinic, hospital, or business entity, you confirm that you are authorised to bind that entity to these terms.

DentalMartBD is an online dental supply platform based in Dhaka, Bangladesh. We supply authentic dental instruments, materials, and equipment to dental professionals and clinics across Bangladesh.

• Business Name: DentalMartBD
• Registered Address: Dhaka, Bangladesh
• Phone: +880 19 3996 1665 / +880 17 5401 1725
• Email: [email protected]

All prices are displayed in Bangladeshi Taka (BDT ৳) and are inclusive of applicable VAT where required under the VAT and Supplementary Duty Act 2012.

We reserve the right to update prices at any time. The price applicable to your order is the price displayed at the time you complete checkout. Product images are for illustration purposes; actual product appearance may vary slightly due to manufacturing batches.

In the unlikely event of a pricing error, we will contact you before processing your order and give you the option to proceed at the correct price or cancel for a full refund.

Placing an item in your cart does not constitute a confirmed order. An order is only confirmed once you receive an Order Confirmation email from DentalMartBD to your registered email address.

We reserve the right to cancel or refuse any order at our discretion — for example, in cases of suspected fraud, stock unavailability, or payment failure. If your order is cancelled after payment, a full refund will be issued within 3–5 business days.

We accept the following payment methods:

• bKash, Nagad, Rocket (Mobile Banking)
• Visa / Mastercard (Debit & Credit)
• Bank Transfer (for bulk/institutional orders)
• Cash on Delivery (COD) — available in selected areas within Dhaka

All online transactions are processed through PCI-DSS compliant payment gateways. DentalMartBD does not store your full card or mobile banking credentials on our servers.

For bank transfer orders, payment must be received and confirmed before dispatch. Please send your payment slip to [email protected] with your order number.

We deliver across Bangladesh through trusted courier partners. Estimated delivery times are as follows:

Delivery times are estimates and may be affected by public holidays, weather, or courier delays beyond our control. DentalMartBD is not liable for delays caused by third-party courier services, but we will assist in tracking and resolving any delivery issues.

To initiate a return, contact us at [email protected] or call +880 19 3996 1665 within 7 days of receiving your order. Our team will provide a Return Merchandise Authorisation (RMA) number and instructions.

Eligible reasons for return:

• Item received is damaged, defective, or broken
• Wrong item delivered (different from what was ordered)
• Item is significantly different from the product description on our website
• Sealed product found to be tampered or compromised on arrival

Refund processing time: Approved refunds are processed within 5–7 business days to your original payment method (bKash, card, bank account, etc.).

All products sold on DentalMartBD are 100% authentic, sourced directly from authorised distributors and manufacturers. We do not sell grey-market, counterfeit, or unverified goods.

Equipment items (handpieces, autoclaves, curing lights, etc.) carry the manufacturer's warranty as specified on the product page. Warranty claims for equipment must be made within the stated warranty period and are subject to the manufacturer's warranty terms.

Warranty does not cover damage caused by misuse, improper sterilisation, or unauthorised repair.

You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted under your account is your responsibility. Notify us immediately at [email protected] if you suspect unauthorised access to your account.

We reserve the right to suspend or terminate accounts found to be misused, involved in fraudulent activity, or in violation of these terms.

All content on this website — including logos, product images, text, and design — is the property of DentalMartBD or its licensors and is protected under applicable Bangladeshi and international intellectual property laws. You may not reproduce, distribute, or use any content without written permission.

We collect and process your personal data (name, address, phone, email) solely for the purpose of fulfilling your orders, providing customer support, and improving our services.

Your data is not sold or shared with third parties for marketing purposes. Data is stored securely in compliance with the Digital Security Act 2018 (Bangladesh). For full details, refer to our Privacy Policy.

DentalMartBD's liability in connection with any order is limited to the value of that order. We are not liable for indirect, consequential, or incidental losses arising from the use of our products or website, except where required by Bangladeshi consumer protection law.

Products sold are intended for use by qualified dental professionals. DentalMartBD is not responsible for outcomes resulting from improper clinical use of any instrument or material purchased from our platform.

These Conditions of Use are governed by the laws of the People's Republic of Bangladesh. Any disputes arising from these terms or from transactions on this website shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

We encourage customers to contact us first to resolve any disputes amicably before pursuing formal legal remedies.

DentalMartBD reserves the right to update these Conditions of Use at any time. Significant changes will be communicated via email or a notice on the website homepage. Continued use of the website after any change constitutes acceptance of the updated terms.

We recommend checking this page periodically. The "Effective Date" at the top of this page reflects when the current version came into force.